Customer Services Apprentice

by Jade Anderson | Apr 28, 2026 | Careers

We deliver DNA science services that enhance health and well-being to members of the public through our NorthGene™ brand. We provide DNA testing services that prove familial relationships for the Courts and for immigration purposes and sexually transmitted infection testing.

Customer Services Apprentice (Level 2)

We have a vacancy for a starter role for an individual wanting to develop a career in customer services. This role encompasses on-the-job learning, if necessary day release learning at Coleg Cambria (Deeside) or dedicated hours for training onsite during office hours and operational duties in our offices on Deeside Industrial Park CH5 2UA.

Working hours will be 9:00 to 17:30 weekdays.

It is essential that candidates are organised and meticulous, have excellent communication skills including dealing with the general public on the phone and are good team members. They must be able to demonstrate a genuine interest and enthusiasm for customer services and must have five or more GCSE passes including English and Maths. Applicants must be able to independently get to our site at 2 Tenth Avenue, Deeside Industrial Park, Deeside, CH5 2UA.

The Package

Any first year (and under 18) apprentice salary at Biofortuna is enhanced and is £16,575 (£8.50 per hour) including paid time for day release study. Apprentices aged 18 to 20 get £21,500 (£11.02 per hour). Apprentices over the age of 21 are paid £24,500 (£12.56 per hour).

Other benefits include:

Enhanced pension
Private medical and dental cover
Life insurance
14 days full pay for sickness
25 days holiday plus bank holidays and an extra day for your birthday
Free parking
Free refreshments and fruit

Apply Now

Applicants with any query are encouraged to get in touch by emailing northgene@biofortuna.com

Applications including a copy of a full C.V. with the names and addresses of two referees should be sent to northgene@biofortuna.com

The closing date is May 29th 2026, applications received after that will not be considered.

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STI Testing – Terms & Conditions

NorthGene™ – Terms And Conditions For The Supply Of STI Testing Services

V7 November 2022

These Terms and Conditions (‘Terms’) cover the basis on which we supply Sexually Transmitted Infection (‘STI’) testing services to you. Details of the testing services are available from our website: www.northgene.co.uk

1. Our STI testing services

1.1. Our testing services involve us sending you a testing kit which you will then return to us, with your Sample, for testing. So, it is this combination of the:

- - testing kit
  - the laboratory testing performed on the Sample which you collect and return to us using the testing kit and
  - the results of the testing

which all form part of the STI testing service. We refer to these combined elements as the ‘Service’ or ‘Services’ in these Terms. We are not selling testing kits as individual items or goods, the testing kit is used for us to deliver the Service.

1.2. Please read these Terms carefully before you submit your Order to us. These Terms tell you who we are, how we will provide the Service to you, how you and we may change or end our contract with you, what to do if there is a problem and other important information. If you think that there is a mistake in these Terms, or if you have any questions about them, please contact us to discuss this.

1.3. Our Services are provided to ‘You’. ‘You’ are a private individual requesting the Services for your own personal information and use. Services bought from the NorthGene™ website are for individuals only and not for business use nor for use in your profession.

1.4. ‘Sample’ means the sample collected by you using the testing kit and accepted by NorthGene™ for laboratory testing.

1.5. ‘NorthGene™ website’ means www.northgene.co.uk

2. Who we are and contacting us

2.1. NorthGene™ (‘we’, ‘us’) means Biofortuna Limited (trading as NorthGene™) of 2 Tenth Avenue, Deeside Industrial Park, Deeside CH5 2UA. Biofortuna Limited is registered in England and Wales with company registration number 06514391.

2.2. You can contact us by telephoning our Customer Services Team on 0191 233 1414 or by writing to us at northgene@biofortuna.com or by post to NorthGene™, 2 Tenth Avenue, Deeside Industrial Park, Deeside CH5 2UA

2.3. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your Order. When we use the words ‘writing’ or ‘written’ in these Terms, this includes emails.

3. About our Service

3.1. We do not provide medical advice or diagnoses. The Service we provide is a testing service for general guidance and for general information of an indicative nature only. It is not a medical service. Therefore, we are unable to provide any promises or guarantees about the accuracy of the results of your test and the results should not be treated as a replacement for seeking a medical diagnosis or treatment. If you have any concerns about your health or your results, you should seek appropriate medical advice and treatment.

3.2. Please make sure that you have read and understood the information we have provided on our website of other factors which you need to be aware of when using our Service, as this is very important. Please see www.northgene.co.uk for further guidance about the use of the Services and for Frequently Asked Questions.

3.3. If we cannot test your Sample after you use the testing kit, because:

3.3.1. you did not follow the instructions for providing the Sample, or we do not receive the Sample within 14 days, then you will need to pay for another Service if you wish to send us another Sample, or

3.3.2. the testing kit provided was faulty or due to our fault, we will provide you with another testing kit and test a further Sample which you provide without additional charge.

4. The contract and your right to make changes

4.1. Our acceptance of your Order will take place when we email you to accept it, at which point a contract will be formed between you and us.

4.2. If we are unable to accept your Order or if we have to cancel your Order, we will inform you of this and we will not charge you for the Service (or we will refund you the charges which you have paid us for the Service, where we have had to cancel the Service where this was not due to your fault). This might be for one of a number of reasons, such as:

4.2.1. the testing kits being out of stock

4.2.2. the Service which you have selected being temporarily or permanently stopped

4.2.3. unexpected limits on our resources which we could not reasonably plan for

4.2.4. we have identified an error in the Price or description of the Service

4.2.5. we have to deal with technical problems or make technical changes to the Service

4.2.6. we have to update the Service to reflect changes in relevant laws or regulatory requirements

4.2.7. our timeline for providing the Service will be much longer than what we had estimated and told you about

4.2.8. your payment cannot be authorised or has been declined

4.3. We will tell you what your Order Number is when we accept your Order. It will help us if you can tell us the Order Number whenever you contact us about your Order.

4.4. Our website is solely for providing Services in the UK. We do not accept orders from, nor send testing kits to, addresses outside the UK.

4.5. If you wish to make a change to your Order please contact us. We will let you know if the change is possible. If it is possible, we will let you know about any changes to the Price of the Service, the timing of supply or anything else which would be necessary as a result of your requested change. We will then ask you to let us know whether you wish to go ahead with the change. If we cannot make the change or the results of making the change are unacceptable to you, you may want to end the contract (see clause 6).

5. The testing kit

5.1. The costs of delivery of the testing kit will be as displayed to you on our website.

5.2. During the Order process we will let you know:

5.2.1. when we will provide the test kit to you and

5.2.2. the timeframe in which we expect to test your Sample once we receive the testing kit back from you

5.3. If our estimated supply of the Service is delayed by an event outside our control, then we will contact you as soon as possible to let you know. We will also take steps to minimise the effect of the delay where we reasonably can. All of our timings are estimates, so we do not accept liability for delays caused by the event, but if there is a substantial delay, you may contact us to end the contract and receive a refund for any Service you have paid for but not received.

5.4. If no one is available at your address to take delivery and the testing kit cannot be left at your address, the delivery agent will leave you a note informing you of how to rearrange delivery or collect the testing kit from a local depot.

6. Your right to end the contract

6.1. You can end your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:

6.1.1. If there is a problem with the Service, or because of something which we have done or we have told you we are going to do, you may have a legal right to end the contract (or to get the testing kit replaced and the Service re-performed or to get some or all of your money back), see clause 6.2

6.1.2. If you have just changed your mind about the Service and wish to cancel the contract, you may be able to get a refund if you are within the 14 day period referred to in clause 6.3, but this may be subject to deductions and you will have to pay the costs of return of the testing kit and make sure that we receive it back in the condition in clause 7.1.2

6.2. If you are ending a contract for any of the reasons set out at below in this clause, then please contact us to let us know, and the contract will end immediately. We will refund you in full for the affected Service and you may also rely upon your legal rights. The reasons are:

6.2.1. we have told you about an upcoming change to the Service or these terms, which affects your current Order for the Service in more than a minor negative way, and you let us know before the change takes effect that you do not agree with it

6.2.2. we have told you about an error in the Price or description of the Service you have ordered and you do not wish to proceed

6.2.3. the supply of the Service is significantly delayed

6.2.4. you have a legal right to end the contract because of something we have done wrong

6.3. You have up to 14 days after the day that we email you to confirm that we accept your Order, to cancel that contract, if you simply change your mind and do not wish to go ahead with the Service. However, once we have completed the Service, you cannot change your mind and cancel the contract, even if the 14 day period is still running. If you cancel your Order within the 14 day period, but after we have started the Service, then you must pay us for that part of the Service provided up until the time you tell us that you have changed your mind and wish to cancel the Order.

6.4. Please note that where you do not intend to use the Service, then the testing kit which you have received must not be opened or be used after you receive it, as this is for health protection and hygiene reasons.

6.5. You do not have a right to change your mind to cancel your contract if:

6.5.1. more than 14 days after we have confirmed by email that we have accepted your Order

6.5.2. once the Service has been completed (namely the Sample returned by you, using the testing kit, has been tested by us), even if the cancellation period is still running

7. How to end the contract

7.1. To end the contract with us, including if you have changed your mind and wish to cancel your contract within 14 days of your contract commencing, then:

7.1.1. to end the contract with us in circumstances where the law allows you to do so (so this includes the circumstances mentioned in clauses 3.3.2 and 6.2, please let us know by doing one of the following:

- - email the Customer Services Team at northgene@biofortuna.com Please provide your name, home address, details of the Order and, where available, your phone number and email address, together with the reason why you want to end the contract
  - complete the online ‘Contact Us’ form. For cancellations in the circumstances mentioned in clause 6.3 (where you are cancelling because you have changed your mind), please complete and submit our online ‘Contact Us’ form www.northgene.co.uk/contact-us providing your name, home address, details of the Order and, where available, your phone number and email address, together with the reason why you want to end the contract

In either case, we will promptly send you an acknowledgment of receipt of your request to end the contract, and we will get in touch with you if we need to further discuss the matter.

7.1.2. if you end the contract because you change your mind during the 14 day period mentioned in clause 6.3, after a testing kit has been sent to you, you must return the testing kit to us in a hygienic and re-saleable condition, being in a condition in which the value of the testing kit is unchanged from what we delivered to you, namely the outer plastic postal bag in which the testing kit was delivered remaining sealed and the contents unused and undamaged. You must post the test kit back to us at: NorthGene™, 2 Tenth Avenue, Deeside Industrial Park, Deeside CH5 2UA. Please note that you must return the testing kit at your own cost in such circumstances and you must not use the pre-paid postal label which is to be used for returning Samples only (as otherwise we will deduct the postage costs which we incur from your unauthorised use of the label, from your refund). Please email us at northgene@biofortuna.com for a return authorisation. If you are exercising your right to change your mind you must despatch the testing kit to us within 14 days of telling us you wish to end the contract. It is your responsibility to make sure that we receive it back in an unopened, unused and undamaged condition.

7.1.3. we will pay the costs of return of a testing kit to us: if we request you to return the testing kit in any of the circumstances mentioned in clause 6.2, as long as you return it to us in the reasonable manner in which we request at the time. In all other circumstances (including where you are exercising your right to change your mind to cancel the contract as mentioned in clause 6.3) you must pay the costs of return.

7.1.4. we will refund you the Price you paid for the Service, by the method you used for payment. However, we may make deductions from the Price, as described below.

7.1.5. if you are exercising your right to change your mind:

- - we may reduce your refund of the Price to reflect any reduction in the value of the testing kit if this has been caused by your handling of it in a way which would not be permitted in a shop. If we refund you the Price paid before we are able to inspect the testing kit and later discover that you have handled it or sent it back to us in an unacceptable way, for example you have unsealed, used or damaged the testing kit, or not sent it back to us where we receive it in an undamaged condition, you must pay us an appropriate amount to reflect the lost value in the testing kit element. We will also make such a deduction if we do not receive the testing kit back. Details of such deductions are set out below in this clause.
  - the maximum refund for delivery costs for the testing kit will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a testing kit within a certain number of days at one cost, but you choose to have the product delivered more quickly at a higher cost, then we will only refund what you would have paid for the cheaper delivery option
  - we will deduct from any refund an amount for the supply of the Service for the period for which it was supplied, ending with the time when you told us you had changed your mind and wished to cancel the contract. The amount will reflect what has been supplied, in comparison with the full coverage of the contract.
    The percentage refund of the price which you would receive for the Service would be as follows, if the cancellation notice was provided by you:
    - before the testing kit is sent out: 100% refund of the Price
    - after the testing kit is sent out, but before you unseal or use the testing kit (and provided you return it to us in that same re-saleable condition): 100% refund of the Price (but only a refund of our standard delivery charge rather than any premium delivery charge pricing)
    - after the testing kit is sent by you to us after you have unsealed it or used it (or after we have confirmed that we are unable to test the Sample for any of the reasons mentioned in clause 3.3.1: 0% of the Price and no refund of delivery charges.

7.1.6. we will make any refunds due to you as soon as possible. If you are exercising your right to change your mind to cancel the contract, then your refund will be made within 14 days of the earlier of either:

- - the day on which you provide us with the evidence which we request that you have sent the testing kit back to us; or
  - the day on which we receive the testing kit back from you.

In all other cases, your refund will be made within 14 days of you telling us that you have changed your mind and wish to cancel the contract, in the manner mentioned in clause 7.1.1

For information about how to return a testing kit to us, see clause 7.1.2

8. Our right to end the contract

8.1. we may end the contract at any time by writing to you if you do not perform your obligations under the contract.

8.2. in circumstances other than those mentioned in clauses 5.3 and 6.3, the contract will end automatically if within 120 days of us accepting your Order, you do not use the testing kit to provide us with your Sample that is necessary for us to provide the rest of the Service. In this case, we will not be providing any further part of the Service to you and you will not be entitled to receive a full refund for the Service.

9. If there is a problem with the Service

9.1. If you have any questions or complaints about the Service, please contact us. You can telephone our Customer Services Team on 0191 233 1414 or write to us at northgene@biofortuna.com or NorthGene™, 2 Tenth Avenue, Deeside Industrial Park, Deeside CH5 2UA

9.2. We are under a legal duty to supply a Service that is in conformity with this contract. Nothing in these Terms will affect your legal rights.

9.3. If you wish to exercise your legal rights to reject the Service you must send the testing kit back to us. We will pay the costs of postage if this is due to one of the circumstances mentioned in clause 6.2. Please call the Customer Services Team on 0191 233 1414 or email us at northgene@biofortuna.com for a return authorisation.

10. Price and payment

10.1. The Price for the Service (which includes VAT and the relevant delivery charge for the testing kit) will be the Price indicated on the Order pages when you placed your Order. We take reasonable care to ensure that the Price of the Service advised to you is correct. However please see clause 10.3 for what happens if we discover an error in the Price for the Service which you order.

10.2. If the rate of VAT changes between your Order date and the date we supply the Service, we will adjust the rate of VAT that you pay, unless you have already paid for the Service in full before the change in the rate of VAT takes effect.

10.3. It is always possible that, despite our best efforts, a Service we sell may be incorrectly priced. We will normally check prices before accepting your Order so that, where the Service’s correct Price at your Order date is less than our stated price at your Order date, we will charge the lower amount. If the Service’s correct Price at your Order date is higher than the Price stated to you, we will contact you for your instructions before we accept your Order. If we accept and process your Order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any testing kit provided to you.

10.4. We accept payment with Visa and Mastercard credit and debit cards and via PayPal. You must pay for the Service before we dispatch the testing kit to you.

11. Our responsibility for loss or damage suffered by you

11.1. If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen.

11.2. This does not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes, for example, liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the Service.

11.3. We only supply the Service for domestic and private, personal use. If you use the Service for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity.

11.4. Our liability is limited. Where the law allows us to do so, we limit our liability to you to a maximum amount of the Price you paid for the Service.

12. Personal Information

12.1. We will only use your personal information as set out in our Privacy Notice on the NorthGene™ website, including to test the Sample which you submit to us for testing purposes.

13. Rights and obligations

13.1. We may transfer our rights and obligations under these Terms to another organisation. We will contact you to let you know if we plan to do this. If you are unhappy with the transfer you may contact us to end the contract within 5 days of us telling you about it and we will refund you any payments you have made in advance for a Service which has not been provided.

13.2. You may only transfer your rights or your obligations under these Terms to another person if we agree to this in writing.

13.3. This contract is between you and us. No other person shall have any rights to enforce any of its terms.

14. Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

15. If we do not insist immediately that you do anything you are required to do under these Terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

16. These Terms are governed by English law and you can bring legal proceedings in respect of the Service in the English courts. If you live in Scotland, you can bring legal proceedings in respect of the Service in either the Scottish or the English courts. If you live in Northern Ireland, you can bring legal proceedings in respect of the Service in either the Northern Irish or the English courts.

Terms and Conditions – STI Testing Services – V7 November 2022

Privacy Notice

NorthGene™ – Privacy Notice

At NorthGene™ we understand that protecting the privacy of visitors to our website is very important. NorthGene™ respects your privacy and is committed to protecting your personal information.

This notice explains how and why we use personal information when you visit our website (regardless of where you visit it from), including any information you may provide when you use our ‘contact us’ form. It also provides details of how we use cookies and similar technologies to enable you to browse our website effectively.

Our website is not intended for children, and we do not knowingly collect information relating to children without parental or guardian express written consent.

It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal information about you, so that you are fully aware of how and why we are using your information. This privacy notice supplements the other notices and is not intended to override them.

If you would like further details about how we protect your personal information at NorthGene™, please email our Customer Services Team at northgene@biofortuna.com or on +44 (0) 191 233 1414 and we’ll contact you as soon as possible. Calls may be recorded for monitoring and training purposes.

About us

We are NorthGene™ a trading name of Biofortuna Limited, registered in England and Wales 06514391.

NorthGene™ is the data controller and is responsible for your personal information. Our Compliance Officer is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact the Data protection Officer at northgene@biofortuna.com or on +44 (0) 191 233 1414.

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

What information we collect

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer personal information about you when you access our website and employ our services, as follows:

Information you provide directly to us

Identity Data – Includes your name, date of birth, title, gender, ethnicity, and company name (if applicable). We may collect your presumed relationship status to other individuals. If you apply for a role at NorthGene™ you will be asked to send your CV and a covering letter which may include additional information about yourself.
Contact Data – Includes your e-mail address, home address and telephone number.
Financial Data – Includes your financial details which will be used for the purposes of processing payments in accordance with your contract with us.
Biometric Data – Includes photographic images for the purposes of confirming your ID.

Information related to our genetic testing services

Biological sample, routinely saliva sample – The biological sample will be identified with a minimum of your name and date of birth (Identity Data). Samples will be analysed and processed so that we can perform the genetic testing services you have requested from us.
Genetic Information – Genetic information refers to the features of your DNA that distinguish you from other people, we will extract your DNA from the biological sample you provided us. We use this genetic information to provide information such as your connection to genetic relatives in accordance with your contract with us.

If you fail to provide personal information

Where we need to collect personal information by law, or under the terms of a contract we have with you, and you fail to provide that information when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with our genetic testing services). In this case, we may have to cancel a product or service, but we will notify you if this is the case at the time. Please refer to our Terms and Conditions for further information pertaining to the cancellation of tests.

Information collected about you from use of our website

Technical Data – Includes the domain name of the website providing you with Internet access and the Internet protocol (IP) address used to connect your computer to the Internet. We may also collect your browser type and version, the operating system your computer is running, and other site visit data such as the pages you view, and/or the information you search for.
Usage Data – Includes information about how you use our website, products and services.
Marketing and Communications Data – Includes your preferences in receiving marketing from us and our third parties and your communication preferences.

We may also collect, use, and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal information but is not considered personal information in law as it does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal information so that it can directly or indirectly identify you, we treat the combined data as personal information which will be used in accordance with this privacy notice.

We will only collect any Special Categories of Personal Data about you through our website with your express consent (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). We do not collect any information about criminal convictions and offences.

Cookies and web beacons

Our website uses cookies and web beacons. A cookie is a small piece of data that is automatically sent to your browser from a web server and stored on your device’s hard drive. Web beacons are small pieces of code which are placed on websites and emails. We use this information to collect visitor access and data preferences and to understand email campaign effectiveness. This enables us to offer a better website experience and help improve our services to you.

You can block cookies by activating the setting on your browser. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our website.

You can find more information about the individual cookies we use and the purposes for which we use them in the table below:

Cookie	Purpose	More Information
Google Analytics	To measure user interactions on our website and to collect, configure and analyse the performance of our website.	Google Privacy Policy

How is your information collected?

We may collect personal information from you using the following methods:

Direct interactions. You may give us your Identity, Contact Data and Financial Data by filling in forms (such as our ‘Book This Test’ or ‘Contact Us’ form) or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
– apply for our products or services;
– use our ‘contact us’ form;
– subscribe to our mailing list;
– enter a competition, promotion, or survey; or
– give NorthGene™ feedback on our services.
Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal information by using cookies (as described above) and other similar technologies.
Third parties or publicly available sources. We may receive personal information about you from various third parties and public sources including analytics providers and search information providers.

How is your information used?

We only ever use your personal information when the law allows us to. Most commonly, we will use your personal information in the following circumstances:

Where we need to perform the contract we are about to enter into or have entered into with you.
Where it is necessary for our legitimate interests (or those of a third party), and your interests and fundamental rights do not override those interests.
Where we need to comply with a legal or regulatory obligation.
Where we have received your express opt-in consent.

We have set out below, in a table format, a description of all the ways we plan to use your personal information, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

Note that we may process your personal information for more than one lawful ground depending on the specific purpose for which we are using your information. Please contact us if you need details about the specific legal ground we are relying on to process your personal information where more than one ground has been set out in the table below.

Purpose/Activity	Type of information	Lawful basis for processing
Provide and develop our products and services	(a) Identity (b) Contact (c) Financial Information (d) Biometric (e) Biological Sample (f) Genetic Information	(a) Consent and Performance of a contract with you (b) Necessary for our legitimate interests (to develop our business)
Send you news and updates about NorthGene™.	(a) Identity (b) Contact (c) Technical (d) Usage	Consent and necessary for our legitimate interests (to develop our products /services and grow our business)
Tailor our communications according to your preferences	(a) Identity (b) Contact (c) Usage (d) Marketing and Communications (e) Technical	Consent and necessary for our legitimate interests (to develop our products / services and grow our business)
Progress and process your job application	(a) Identity (b) Contact	(a) Consent (b) Necessary for our legitimate interests (to progress applications)
To monitor and analyse trends, including Customer perception	(a) Identity (b) Contact (c) Usage (d) Marketing and Communications (e) Technical	Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)
To help improve our website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)	(a) Identity (b) Contact (c) Technical	(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise) (b) Necessary to comply with a legal obligation

We will only use your information for the purpose it was collected, unless we reasonably consider that we need to use it for another reason, and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.

If we need to use your personal information for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal information without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

Marketing

We strive to provide you with choices regarding certain personal information uses, particularly around marketing and advertising.

We may use your Identity, Contact, Technical, and Usage Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).

You will receive marketing communications from us if you have requested information from us or purchased goods or services from us and, in each case, you have not opted out of receiving that marketing.

We will get your express opt-in consent before we share your personal data with any company outside of NorthGene™ (and its group companies from time to time) for marketing purposes.

You can ask us or third parties to stop sending you marketing messages at any time by contacting us at any time. You can also click on the relevant link in any of our emails sent to you via Mailchimp. Where you opt out of receiving these marketing messages, this will not apply to personal information provided to us as a result of a product/service purchase, warranty registration, product/service experience or other transactions.

Anonymised Data for statistical and research purposes

In addition, our service agreement with you permits NorthGene™ to use your data, results, and any surplus biological samples submitted in any studies relating to statistical and genetic parameters for DNA testing, but only in an anonymous manner to prevent the identity of any individual being traceable. Should you not wish NorthGene™ to use the anonymised information in this manner, or require additional clarification as to what this entails, please contact us.

Sharing your information with third parties

We will never sell your personal information or share it with third parties who might use it for their own purposes without your express opt-in consent or as set out below.

Any third parties handling personally identifiable information, such as Trustpilot , will act as data processor, on behalf of NorthGene™. We do not allow our third-party service providers to use your personal information for their own purposes and only permit them to process your personal information for specified purposes and in accordance with our instructions.

We may have to share your personal information with the parties set out below:

Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal information in the same way as set out in this privacy notice.
Service providers who provide services such as IT, sample collection and system administration services.
Professional advisers including lawyers, bankers, auditors, and insurers.
HM Revenue & Customs, regulators, and other authorities who require reporting of processing activities in certain circumstances.

International Transfers

We may share your personal information within NorthGene™ and its group companies from time to time. This may involve transferring your information outside the European Economic Area (EEA). We ensure your personal information is protected by requiring all our group companies to follow the same rules when processing your personal information. These rules are called “binding corporate rules”.

If you request a transfer of your personal information and this involves a transfer outside of the EEA the expectation is placed upon you as our customer to ensure that appropriate levels of data protection are in place by the data recipient.

We do not transfer your personal information outside the EEA for any other reason, but in the event that we do, we will ensure at least one of the following safeguards is implemented:

We will only transfer your personal information to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission.
Where we use certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe.
Where we use providers based in the US, we may transfer information to them if they are part of the Privacy Shield which requires them to provide similar protection to personal information shared between the Europe and the US.

Security

We employ reasonable technical and organisational measures to keep personal information safe and to prevent loss, misuse, and unauthorised access. These measures include encryption, firewalls, and password protection. It is, however, your responsibility to ensure that your device is adequately secured and protected.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Data retention

We will retain your data for as long as is necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Our retention period will usually be 2 years from when we have fulfilled the purposes we collected it for. However, this may be adjusted when we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorised use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements. You may request that your information is destroyed prior to this date by contacting northgene@biofortuna.com or calling the Customer Services Team on +44 (0) 191 233 1414.

Your rights

We want to ensure you remain in control of your personal information.

At any time you can contact us via northgene@biofortuna.com to:

Find out what personal information we hold about you
Ask us to rectify or erase any personal information we hold about you
Ask us not to use any personal information we collect
Ask not to be subjected to automated decision making (profiling)
Object to processing of your personal information
Ask us to restrict the processing your personal information
Request a transfer of your personal information
Withdraw your consent to processing

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal information (or to exercise any of your other rights). This is a security measure to ensure that personal information is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

You will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

Links to other websites

NorthGene.co.uk contains links to third party websites, plug-ins and applications. This privacy notice only applies to NorthGene.co.uk and does not cover any other websites or services that we link to. If you go to another website from this one, please read their privacy policy.

How to contact us

If you want to request any further details about this privacy notice or exercise your data subject rights, please contact us at: northgene@biofortuna.com

You can also contact us via telephone: +44 (0)191 233 1414 or you can write to us at: Data Protection Officer 2 Tenth Avenue Deeside Industrial Park Deeside CH5 2UA.

Changes to this statement

Our privacy notice may be updated from time to time and the latest version will always appear on the NorthGene™ website.

This privacy notice was last updated on 21st January 2025.

DNA Relationship Testing - Terms and Conditions

NorthGene™ – Terms And Conditions For The Supply Of DNA Relationship Testing

V3 September 2024

These Terms and Conditions (‘Terms’) cover the basis on which we supply DNA Relationship Testing services to you. Details of the types of testing services are available from our website: www.northgene.co.uk
Please read these Terms carefully before you submit your Order to us. These Terms tell you who we are, how we will provide the Service to you, how you and we may change or end our contract with you, what to do if there is a problem and other important information.
If you have any questions about these Terms please don’t hesitate to contact us.

1. Who we are and contacting us
1.1. NorthGene™ (‘we’, ‘us’) means Biofortuna Limited trading as NorthGene™ of 2 Tenth Avenue, Deeside Industrial Park, Deeside CH5 2UA. Biofortuna Limited is registered in England and Wales with company registration number 06514391.
1.2. You can contact us by telephoning our Customer Services Team on 0191 233 1414 or by writing to us at northgene@biofortuna.com or by post to NorthGene™, 2 Tenth Avenue, Deeside Industrial Park, Deeside CH5 2UA.
1.3. If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your Order. When we use the words ‘writing’ or ‘written’ in these Terms, this includes emails.

2. Our DNA Relationship Testing service
2.1. Our testing service involves you submitting a Sample to NorthGene™, which may be sent to us using a Sample Collection Kit supplied by us, along with the appropriate documentation for the DNA Relationship Testing service you have requested. So, it is this combination of:
• Sample Collection Kit
• DNA Relationship Case Registration Form or Consent Form documentation anything else
• the laboratory DNA testing and analyses performed on the Sample submitted to NorthGene™
• the results of the testing, including any DNA Relationship Reports generated anything else
which all form part of the DNA Relationship Testing service. We refer to these combined elements as the ‘Service’ or ‘Services’ in these Terms.
2.2. ‘DNA testing’ or ‘DNA analyses’: refers to any type of DNA relationship analyses and shall be conducted using whichever genetic tests, laboratory processes and data analyses is or are deemed necessary and appropriate by NorthGene™ to deliver the Services.
2.3. ‘Peace of Mind’: DNA Relationship Testing for your peace of mind. Peace of Mind Services, including any Reports, cannot be used for legal purposes. For further information, please see the Frequently Asked Questions on the NorthGene™ website.
2.4. ‘Legal and Immigration’: DNA Relationship Testing where you might want to, for example, amend a child’s birth certificate, present evidence to a Court, prove parentage to the Child Support Agency, support an immigration application or to support an appeal to the immigration authorities. For further information, please see the Frequently Asked Questions on the NorthGene™ website.
2.5. ‘Prenatal Paternity Testing’: additional Terms that apply to prenatal paternity testing are included at Schedule 1
2.6. ‘Client’ (‘you’): an Individual, an authorised Legal Representative, Local Authority, corporate or unincorporated body (whether or not having separate legal personality) or other establishment requesting the Services.
2.7. ‘Individual’: a natural person, including those acting in a legal capacity for another Individual, for example those with Parental Responsibility.
2.8. ‘Legal Representative’: an authorised law firm requesting the Services on behalf of an Individual
2.9. ‘Participant’: the Individual from whom a Sample is collected
2.10. ‘Sample’: the sample submitted and accepted by NorthGene™ for DNA testing
2.11. ‘Sample Collector’: an appropriately qualified person, trained to collect Samples from Participants for DNA Relationship Testing purposes including, but not limited to, Legal and Immigration and Prenatal Paternity Testing
2.12. ‘Price’ is the Price for the Service as may be stipulated at the discretion of NorthGene™ from time to time and confirmed when an Order is made for the Services. Prices quoted for Individuals are inclusive of VAT and, unless stated otherwise, all other Prices are quoted exclusive of VAT.
2.13. ‘Website’: the NorthGene™ website at www.northgene.co.uk

3 Application of these Terms and Conditions
3.1 These Terms shall apply to all Services provided by NorthGene™ to you, to the exclusion of all other terms and conditions including any terms or conditions which you may purport to apply under any agreement, purchase order, confirmation of order or similar document. No conduct by NorthGene™ shall be deemed to constitute acceptance of any terms put forward by you. If any terms are provided by any other party then the NorthGene™ Terms and Conditions shall be deemed to apply to the exclusion of such third party terms to the benefit of NorthGene™.
3.2 All Orders for Services shall be deemed to be an offer by you to purchase the Services pursuant to these Terms
3.3 Our acceptance of your Order will take place when:
3.3.1 we email you to accept it or
3.3.2 written acceptance (including email acceptance) or
3.3.3 your signature on the Case Registration Form or Consent Form you provide to us or
3.3.4 you issue a Purchase Order for the Services
at which point a contract will be formed between you and us and shall be deemed conclusive evidence of your acceptance of these Terms.
3.4 Any variation to these Terms (including any special terms and conditions agreed between you and us) shall be inapplicable unless agreed in writing by an authorised representative of NorthGene™.
3.5 Any offer to purchase any Services made orally must be confirmed in writing. NorthGene™ shall not be deemed to have accepted any offer until you have signed and delivered to NorthGene™ any necessary Case Registration or Consent Forms (and/or where applicable: Court Orders or similar forms, together with a copy of any Legal Aid for DNA Profiling Paternity Service where applicable, including the relevant solicitor’s Legal Aid Board Contract Number) and where NorthGene™ has given written notice of acceptance.
3.6 Please make sure that you have read and understood the information we have provided on our website of other factors which you need to be aware of when using our Service, as this is very important. Please see www.northgene.co.uk for further guidance about the use of the Services and for Frequently Asked Questions.
3.7 When you receive the Sample Collection Kit, please make sure you read and understand the instructions for use and how to collect your Sample.
3.7.1 If we cannot test your Sample after you use our Sample Collection Kit because you did not follow the instructions for providing a Sample, then you will need to pay for another Service if you wish to send us another Sample.
3.7.2 If we cannot test your Sample after you use our Sample Collection Kit because the kit provided was faulty, or due to our fault, we will provide you with another Sample Collection Kit and test a further Sample which you provide without additional charge.

4. The contract and your right to make changes
4.1. If we are unable to accept your Order or if we have to cancel your Order, we will inform you of this and we will not charge you for the Service (or we will refund you the charges which you have paid us for the Service, where we have had to cancel the Service where this was not due to your fault). This might be for one of a number of reasons, such as:
4.1.1. the Sample Collection Kits being out of stock
4.1.2. the Service which you have selected being temporarily or permanently stopped
4.1.3. unexpected limits on our resources which we could not reasonably plan for
4.1.4. we have identified an error in the Price or description of the Service
4.1.5. we have to deal with technical problems or make technical changes to the Service
4.1.6. we have to update the Service to reflect changes in relevant laws or regulatory requirements
4.1.7. our timeline for providing the Service will be much longer than what we had estimated and told you about
4.1.8. your payment cannot be authorised or has been declined
4.2. We will tell you what your Order number is when we accept your Order. It will help us if you can tell us the Order number whenever you contact us about your Order.
4.3. If you wish to make a change to your Order, please contact us. We will let you know if the change is possible. If it is possible, we will let you know about any changes to the Price of the Service, the timing of supply or anything else which would be necessary as a result of your requested change. We will then ask you to let us know whether you wish to go ahead with the change. If we cannot make the change or the results of making the change are unacceptable to you, you may want to end the contract (see Clause 6).

5. The Sample Collection Kit
5.1. The costs of delivery of the Sample Collection Kit will be as displayed to you on the NorthGene™ website.
5.2. During the Order process we will let you know:
5.2.1. when we will provide the Sample Collection Kit to you and
5.2.2. the timeframe in which we expect to test your Sample once we receive the Sample Collection Kit back at NorthGene™
5.3. If our estimated supply of the Service is delayed by an event outside our control, then we will contact you as soon as possible to let you know. We will also take steps to minimise the effect of the delay where we reasonably can. All of our timings are estimates, so we do not accept liability for delays caused by the event, but if there is a substantial delay, you may contact us to end the contract and receive a refund for any Service you have paid for but not received.
5.4. If no one is available at your address to take delivery and the Sample Collection Kit cannot be left at the given address, the delivery agent will leave you a note informing you of how to rearrange delivery or collect the Sample Collection Kit from a local depot.

6. Your right to end the contract where you are an Individual
6.1. This section to applies to your rights to the end the contract where you are an Individual. This section does not apply where you, the Client, are not an Individual, see Clause 8.
6.2. You can end your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:
6.2.1. If there is a problem with the Service, or because of something which we have done or we have told you we are going to do, you may have a legal right to end the contract (or to get the Sample Collection Kit replaced and the Service re-performed or to get some or all of your money back), see Clause 6.3
6.2.2. If you have just changed your mind about the Service and wish to cancel the contract, you may be able to get a refund if you are within the 14 day period referred to in Clause 6.4, but this may be subject to deductions and you will have to pay the costs of return of the Sample Collection Kit and make sure that we receive it back in the condition in Clause 7.1.2
6.3. If you are ending a contract for any of the reasons set out at below in this Clause, then please contact us to let us know, and the contract will end immediately. We will refund you in full for the affected Service and you may also rely upon your legal rights. The reasons are:
6.3.1. we have told you about an upcoming change to the Service or these Terms, which affects your current Order for the Service in more than a minor negative way, and you let us know before the change takes effect that you do not agree with it
6.3.2. we have told you about an error in the Price or description of the Service you have ordered and you do not wish to proceed
6.3.3. the supply of the Service is significantly delayed
6.3.4. you have a legal right to end the contract because of something we have done wrong
6.4. You have up to 14 days after the day that we email you to confirm that we accept your Order, to cancel the contract, if you simply change your mind and do not wish to go ahead with the Service. However, once we have completed the Service, you cannot change your mind and cancel the contract, even if the 14 day period is still running. If you cancel your Order within the 14 day period, but after we have started the Service, then you must pay us for that part of the Service provided up until the time you tell us that you have changed your mind and wish to cancel the Order.
6.5. Please note that where you do not intend to use the Service, then the Sample Collection Kit which you have received must not be opened or be used after you receive it, as this is for health protection and hygiene reasons.
6.6. You do not have a right to change your mind to cancel your contract if:
6.6.1. more than 14 days after we have confirmed by email that we have accepted your Order
6.6.2. once the Service has been completed (namely the Sample provided by you has been tested by us), even if the cancellation period is still running

7. How to end the contract where you are an Individual
7.1. To end the contract with us, including if you have changed your mind and wish to cancel your contract within 14 days of your contract commencing, then:
7.1.1. to end the contract with us in circumstances where the law allows you to do so (so this includes the circumstances mentioned in clauses 3.7.2 and 6.3, please let us know by doing one of the following:
• email the Customer Services Team at northgene@biofortuna.com Please provide your name, home address, details of the Order and, where available, your phone number and email address, together with the reason why you want to end the contract
• complete the online ‘Contact Us’ form. For cancellations in the circumstances mentioned in clause 6.4 (where you are cancelling because you have changed your mind), please complete and submit our online ‘Contact Us’ form www.northgene.co.uk/contact-us providing your name, home address, details of the Order and, where available, your phone number and email address, together with the reason why you want to end the contract.
In either case, we will promptly send you an acknowledgment of receipt of your request to end the contract, and we will get in touch with you if we need to further discuss the matter.
7.1.2. if you end the contract because you change your mind during the 14 day period mentioned in clause 6.4, after a Sample Collection Kit has been sent to you, you must return the Sample Collection Kit to us in a hygienic and re-saleable condition, being in a condition in which the value of the Sample Collection Kit is unchanged from what we delivered to you, namely the outer plastic postal bag in which the Sample Collection Kit was delivered remaining sealed and the contents unused and undamaged. You must post the test kit back to us at: NorthGene™, 2 Tenth Avenue, Deeside Industrial Park, Deeside CH5 2UA. Please note that you must return the Sample Collection Kit at your own cost in such circumstances and you must not use the pre-paid postal label which is to be used for returning Samples only (as otherwise we will deduct the postage costs which we incur from your unauthorised use of the label, from your refund). Please email us at northgene@biofortuna.com for a return authorisation. If you are exercising your right to change your mind you must despatch the Sample Collection Kit to us within 14 days of telling us you wish to end the contract. It is your responsibility to make sure that we receive it back in an unopened, unused and undamaged condition.
7.1.3. we will pay the costs of return of a Sample Collection Kit to us: if we request you to return the Sample Collection Kit in any of the circumstances mentioned in clause 6.3, as long as you return it to us in the reasonable manner in which we request at the time. In all other circumstances (including where you are exercising your right to change your mind to cancel the contract as mentioned in clause 6.4) you must pay the costs of return.
7.1.4. we will refund you the Price you paid for the Service, by the method you used for payment. However, we may make deductions from the Price, as described below.
7.1.5. if you are exercising your right to change your mind:
• we may reduce your refund of the Price to reflect any reduction in the value of the Sample Collection Kit if this has been caused by your handling of it in a way which would not be permitted in a shop. If we refund you the Price paid before we are able to inspect the Sample Collection Kit and later discover that you have handled it or sent it back to us in an unacceptable way, for example you have unsealed, used or damaged the Sample Collection Kit, or not sent it back to us where we receive it in an undamaged condition, you must pay us an appropriate amount to reflect the lost value in the Sample Collection Kit element. We will also make such a deduction if we do not receive the Sample Collection Kit back. Details of such deductions are set out below in this clause.
• the maximum refund for delivery costs for the Sample Collection Kit will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a Sample Collection Kit within a certain number of days at one cost, but you choose to have the product delivered more quickly at a higher cost, then we will only refund what you would have paid for the cheaper delivery option
• we will deduct from any refund an amount for the supply of the Service for the period for which it was supplied, ending with the time when you told us you had changed your mind and wished to cancel the contract. The amount will reflect what has been supplied, in comparison with the full coverage of the contract.
The percentage refund of the price which you would receive for the Service would be as follows, if the cancellation notice was provided by you:
• before the Sample Collection Kit is sent out: 100% refund of the Price
• after the Sample Collection Kit is sent out, but before you unseal or use the Sample Collection Kit (and provided you return it to us in that same re-saleable condition): 100% refund of the Price (but only a refund of our standard delivery charge rather than any premium delivery charge pricing)
• after the Sample Collection Kit is sent out and you have unsealed it or used it, or after we have confirmed that we are unable to test the Sample for the reason mentioned in clause 3.7.1: 0% refund of the Price and no refund of delivery charges
7.1.6. we will make any refunds due to you as soon as possible. If you are exercising your right to change your mind to cancel the contract, then your refund will be made within 14 days of the earlier of either:
• the day on which you provide us with the evidence which we request that you have sent the Sample Collection Kit back to us; or
• the day on which we receive the Sample Collection Kit back from you.
In all other cases, your refund will be made within 14 days of you telling us that you have changed your mind and wish to cancel the contract, in the manner mentioned in clause 7.1.1
For information about how to return a Sample Collection Kit to us, see clause 7.1.2

8. Your right to end the contract where you a not an Individual
8.1. This section to applies to your rights to the end the contract where you are not an Individual. No cancellation of the whole or any part of any Order is permitted. No refund is payable once analysis of the Samples has commenced.

9. Our right to end the contract
9.1. we may end the contract at any time by writing to you if you do not perform your obligations under the contract.
9.2. in circumstances other than those mentioned in clauses 5.3 and 6.4, the contract will end automatically if within 120 days of us accepting your Order, you do not use the Sample Collection Kit to provide us with your Sample that is necessary for us to provide the rest of the Service. In this case, we will not be providing any further part of the Service to you, and you will not be entitled to receive a full refund for the Service.

10. If there is a problem with the Service
10.1. If you have any questions or complaints about the Service, please contact us. You can telephone our Customer Services Team on 0191 233 1414 or write to us at northgene@biofortuna.com or NorthGene™, 2 Tenth Avenue, Deeside Industrial Park, Deeside CH5 2UA
10.2. We are under a legal duty to supply a Service that is in conformity with this contract. Nothing in these Terms will affect your legal rights.
10.3. If you wish to exercise your legal rights to reject the Service you must send the Sample Collection Kit back to us. We will pay the costs of postage if this is due to one of the circumstances mentioned in clause 6.3. Please call the Customer Services Team on 0191 233 1414 or email us at northgene@biofortuna.com for a return authorisation.

11. Price and payment
11.1. This section shall apply to all payments due from you to NorthGene™.
11.2. The Prices for any Services are subject to change. Prices quoted for Individuals are inclusive of VAT and, unless stated otherwise, all other Prices are quoted exclusive of VAT.
11.3. The Price shall be subject to variation by NorthGene™ if, after NorthGene™ have accepted an Order, there is a rise in the cost to NorthGene™ of providing the Services.
11.4. We take reasonable care to ensure that the Price of the Service advised to you is correct. However please see clause 11.5 for what happens if we discover an error in the Price for the Service which you order.
11.5. It is always possible that, despite our best efforts, a Service we sell may be incorrectly priced. We will normally check prices before accepting your Order so that, where the Service’s correct Price at your Order date is less than our stated price at your Order date, we will charge the lower amount. If the Service’s correct Price at your Order date is higher than the Price stated to you, we will contact you for your instructions before we accept your Order. If we accept and process your Order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any Sample Collection Kit provided to you.
11.6. If the rate of VAT changes between your Order date and the date we supply the Service, we will adjust the rate of VAT that you pay, unless you have already paid for the Service in full before the change in the rate of VAT takes effect.
11.7. Where a Legal Representative is instructing NorthGene™ on behalf of one of their clients that is not subject to an acceptable Legal Aid Authority (‘LAA’) funding certificate, and the Legal Representative does not pay the Price to NorthGene™ in accordance with these Terms, NorthGene™ shall have the right to reclaim any amounts due and owing from that person named as their client, for whom the Services are being obtained on behalf of. That person is required to sign a Consent Form and accept these Terms prior to NorthGene™ undertaking the Services. The Legal Representative warrants that it will have clearly communicated this provision to its client and informed them in no uncertain terms of their possible liability, including for the Price should it remain unpaid.
11.8. Where an establishment is instructing NorthGene™ that, in the normal course of their procurement process, would usually issue a Purchase Order for any services procured, then such a Purchase Order should be issued to NorthGene™ at the time the Services are requested. In the event that such a Purchase Order is not received, which then delays payment of the full amount invoiced by NorthGene™ for the Services beyond 30 days of the date of the invoice, then an administration charge of between £30.00 and £90.00 (excluding VAT) at the absolute discretion of NorthGene™ is payable.
11.9. All applications in relation to price match promotions must be supported by written quotations from an IEC/ISO 17025:2017 accredited company providing a fully inclusive, like-for like service.

12. Price and payment – additional Term for Individuals
12.1. You must pay the full Price for the Service before we dispatch the Sample Collection Kit. Performance of any Service will only be provided following payment in full. We accept payment by Visa, Mastercard and Amex credit and debit cards, PayPal and bank transfer

13. Legal and Immigration testing – for Individuals
13.1. Where you buy the Service for Legal or Immigration purposes, and where you are an Individual, the following section shall apply
13.2. Please note:
• engaging in DNA Relationship Testing without appropriate consent is a criminal offence
• when providing consent for the collection and submission of a Sample for DNA analysis, it is a criminal offence to impersonate, or assist in the impersonation of, another person
• it is a criminal offence to proffer a Sample for DNA analysis from the wrong Participant.
13.3. Collection of Samples and subsequent analysis as part of the Services shall not be undertaken by NorthGene™ unless all consent signatures of the Client and all Participants, or such other information as reasonably requested by NorthGene™, is received by NorthGene™.
13.4. Where an Individual signs to provide consent for a child under the age of 16 years, it must be demonstrable that they have the legal authority to provide such consent by, for example, being named on the child’s birth certificate or adoption certificate, by certification of Legal Guardianship of the child, via an Interim Care Order, being the person with Parental Responsibility.
13.5. Where consent is provided for a post-mortem Sample collection and Service it must be demonstrable that the Individual has the legal authority to provide such consent.
13.6. In the event of you, or any person required to attend by you, not attending a pre-arranged Sample collection appointment or not giving at least 24 hours’ notice of cancellation, the fee for the full price of the Sample collection shall be payable by you.
13.7. Disbursement costs, where applicable, may be requested from you prior to NorthGene™ entering into an agreement with such third parties on behalf of you. For example, disbursement costs include Sample courier costs and third party Sample collection fees.
13.8. Should NorthGene™ agree with you that the payment of the Price be made in instalments, you hereby consent to NorthGene™ charging the payment details it has on file for the full amounts due on the dates agreed. You acknowledge that the Price shall be charged and paid regardless of NorthGene™ being able to communicate the Service results to you (for example, you have changed your contact details without informing NorthGene™). Any Deposit paid by you will be non-refundable.

14. Legal and Immigration testing – where Client is NOT an Individual
14.1. The following Terms shall apply for Legal and Immigration testing services where the Client is not an Individual and is, for example, an instructing Solicitor, Court, Local Authority, Legal Representative.
14.2. In the event of the Client, or any Individual required to attend by the Client, not attending a pre-arranged Sample collection appointment or not giving at least 24 hours’ notice of cancellation, a fee for the full price of the Sample collection shall be payable by the Client. The Client hereby accepts that it shall pay such fees in accordance with the NorthGene™ invoice.
14.3. An administration charge of up to the full value of the Contract, at the absolute discretion of NorthGene™ is payable by the Client for all Services that are cancelled after an order is accepted by NorthGene™. The Client hereby accepts that it shall pay such fees in accordance with the NorthGene™ invoice.
14.4. Disbursement costs, where applicable, may be requested from the Client prior to NorthGene™ entering into an agreement with such third parties on behalf of the Client. For example, disbursement costs include Sample courier costs and third party Sample collection fees.
14.5. Payment of the Price (plus VAT where applicable) shall be due prior to the Services being provided unless the Client is a Court or solicitor awaiting confirmed assistance from the LAA or equivalent in which instance payment shall made to NorthGene™ immediately upon receipt by the Client of such assistance from the LAA or equivalent.
14.6. The Client shall pay the full amount invoiced to it by NorthGene™ in pounds sterling within 30 days of the date of invoice, unless the Client is in receipt of an LAA funding certificate.
14.7. Where the Client is in receipt of an LAA funding certificate and provides NorthGene™ with such certificate to the satisfaction of NorthGene™, in which case payment terms will be within 30 days of the date of the certificate, should payment not be received within this time, NorthGene™ may appoint a third party external debt recovery agency to recover any amounts due and owing.
14.8. Notwithstanding the provision at Clause 14.7, where the Client is in receipt of LAA or equivalent funding, full payment will be due to NorthGene™ within 90 days of the date of the invoice. Should payment not be received within this time, NorthGene™ may appoint a third party external debt recovery agency to recover any amounts due and owing.
14.9. Where the Client has requested a split invoicing or split payment arrangement, the full and correct details of the other individuals or establishments identified as responsible for payment must be provided to NorthGene™ when the case is registered. In the event that these details are incorrect, or changes are requested to the split invoicing arrangement, an administration charge of between £30.00 and £90.00 (excluding VAT) at the absolute discretion of NorthGene™ is payable by the Client to amend the details, issue any requested credit notes or issue amended invoices.
14.10. If a Legal or Immigration case does not proceed due to NorthGene™ being unable to secure a Sample from a participant named for testing, NorthGene™ will raise an invoice to reflect the extent to which the Services have been conducted.
14.11. The Client acknowledges that the name written on the Case Registration Form or Consent Form, or similar document, will be the name that is printed on the DNA Relationship Report. If any change to such name is requested, documentation in support of the change as required by NorthGene™ shall be provided to NorthGene™ but NorthGene™ shall be under no obligation to make any alteration if in its reasonable opinion the supporting documentation is insufficient. The Client acknowledges that an additional administrative fee may be charged.
14.12. Interest on overdue invoices shall accrue from the date when payment becomes due from day to day until the date of payment at a rate of 3% above base rate of the Bank of England from time to time in force and shall accrue at such a rate after, as well as before, any judgment. As an alternative to the above, NorthGene™ shall have, at its discretion, the right to claim interest under the Late Payment of Commercial Debts (Interest) Act 1998. In addition, an administrative fee will be incurred of 10% of the invoice amount if payment has not been received in full by the due date.
14.13. The Client accepts that NorthGene™ will no longer accept cheques as a valid form of payment from 1 January 2023. From this date only, bank transfers, credit card payments, PayPal payments or other means of electronic settlement acceptable to NorthGene™ from time to time. Any cheques received after this date will be returned to the Client and a payment method as described above must be provided to settle the outstanding invoices.
14.14. The Client shall reimburse to NorthGene™ immediately the entire cost of re-presenting any cheque or other instrument delivered to it in payment of any sum due by the Client.
14.15. The Client shall have no right to withhold any fees payable because of any set-off, counter-claim, abatement, or other similar deduction.
14.16. Any failure to pay on the due date will represent a breach of contract and entitle NorthGene™ to cancel the contract for breach of condition and/or to claim damages.

15. Samples and Sample transport
15.1. Risk in and to any Samples provided by you shall remain with you. Any title in and to any test results (including but not limited to any confidential information and/or other intellectual property rights) or similar shall rest with NorthGene™ until all payments have been received by NorthGene™ from you.
15.2. In the event that the Client has any queries that, at the discretion of NorthGene™, require an expert opinion, then NorthGene™ shall be entitled to charge, and the Client agrees to pay, at a rate of £200 (excluding VAT) per hour for such an opinion according to the NorthGene™ quotation.
15.3. If the Client has any queries regarding invoices then the Client shall contact the Customer Services Team of NorthGene™, whose decision on such matter shall be final
15.4. For Solicitor and Local Authority cases we offer a split invoicing option at our discretion. We require the split invoicing form to be completed and returned to us prior to completion of the testing. If we do not receive the split invoicing form prior to the completion of the testing we will invoice the instructing party in full. However, once an invoice has been issued, retrospective split invoicing cannot be requested. The Client agrees that the costs of the instruction will be their sole responsibility, unless signature(s) have been obtained from the split party/ parties in agreement to pay their part of the split invoice.

16. Data controller to data controller sharing of information
16.1. Where the Client is also a data controller the following shall apply:
16.2. Where you are instructing NorthGene™ with regard to the provision of services, we shall handle all personal data in accordance with our Privacy Notice available on the NorthGene™ website. This includes the collection of billing information and contact details for fulfilment of the contract. NorthGene™ shall be data controller with respect of such personal information.
16.3. In addition to the information above, NorthGene™ shall be data controller with respect to personal data obtained from Participants. In relation to the sensitive personal information collected (which constitutes a special category of data) NorthGene™ shall be responsible for all appropriate consents where NorthGene™ has collected the Samples and shall handle such information in accordance with our Privacy Notice (available on our website).
16.4. Where you disclose to NorthGene™ personal information (eg. regarding Participant Samples, or parties for split invoicing) you are disclosing this as a data controller in respect of such information. As such you shall comply with all the obligations set under the data protection legislation in respect of any personal data you disclose or transfer. This includes, without limitation, the express requirement for you, as data controller (disclosing to us acting in our capacity as data controller), to maintain a compliant privacy notice in accordance with Article 13 of the GDPR. This policy will set out the legal basis for disclosure to NorthGene™, our role and services to be provided, and confirmation we will contact them (if required).
16.5. You shall indemnify and keep NorthGene™ fully and effectively indemnified in respect of all losses, damages, costs, charges, expenses and liabilities (including regulatory penalties imposed on NorthGene™) arising out of or in connection with a breach by you of the data protection legislation (including, without limitation, the failure to adhere to the above provisions by documenting to the data subject the transfer of data to NorthGene™ and consent, or other legal basis, to permit NorthGene™ to contact them and provide the services required. This includes NorthGene™ contacting any party named with regards to split invoicing, or Participants to arrange Sample collection (though NorthGene™ shall be responsible for, and the sole data controller, in respect of any special category data collected, other than the disclosure of results).
16.6. The Client warrants that it is entitled to provide NorthGene™ with all information and data, including all the consents, necessary for the Services and that it shall indemnify NorthGene™ from any claims for infringement of the information or data, breaches of confidentiality or failure to comply with any data protection laws brought by any third parties.
16.7. Where the Services include the processing of data as defined in the Data Protection Act 1998 (the ‘Act’) NorthGene™ acting as a data processor shall use reasonable endeavours to comply with the Act and the Client shall be responsible for the delivery of any agreement required by the Act.
16.8. The Client acknowledges that NorthGene™ is reliant on the Client for direction as to the extent to which NorthGene™ is entitled to use and process the Personal Data (within the meaning of the ‘Act’).
16.9. Consequently, NorthGene™ will not be liable for any claim brought by an Individual who is subject to the Personal Data arising from any action or omission by NorthGene™, to the extent that such action or omission resulted directly from the Client’s instructions

17. Service specification
17.1. All Services are to be provided by NorthGene™ using all reasonable commercial endeavours with regard to any quality or accuracy communicated, subject always to the Force Majeure and Delivery provisions, below.
17.2. NorthGene™ may from time to time make changes in the specification of the Services which are required to comply with any applicable safety guidelines or statutory requirements or for the purposes of a commercial reasoning by NorthGene™ or which do not materially and adversely affect the quality of the Services.
17.3. Whilst we will use reasonable endeavours to provide a conclusive test result, scientific and technical limitations mean that this is not always possible.
17.4. NorthGene™ shall not be liable for any failure to provide accurate, complete, or other form of results due to an insufficient, incomplete or poor quality of the Sample. Any further testing, including repeat testing, may incur additional fees. Samples that are found to contain insufficient DNA will need to be recollected and reanalysed at the expense of the Client.
17.5. Our scientific procedures are fully validated in accordance with our Quality Management System and NorthGene™ is a United Kingdom Accreditation Service (‘UKAS’) accredited Testing Laboratory Number 7816 accredited to ISO/EIC 17025:2017. Opinions and interpretations, if provided, are outside the scope of UKAS accreditation.

18. Your responsibilities
18.1. Please note:
• engaging in DNA Relationship Testing without appropriate consent is a criminal offence
• when providing consent for the collection and submission of a Sample for DNA analysis, it is a criminal offence to impersonate, or assist in the impersonation of, another person
• it is a criminal offence to proffer a Sample for DNA analysis from the wrong Participant.
18.2. It is the Client’s responsibility to provide all necessary or requested identification, materials or Samples to NorthGene™ and to complete fully any forms or documents supplied or requested by NorthGene™. Failure to do so may cause a delay in providing results of the testing or inaccuracies in the results which may affect the evidential value of the results and in such circumstances NorthGene™ shall not be liable for any such delay or inaccuracy.
18.3. For the analysis of DNA Samples for Peace of Mind test purposes, it is the responsibility of the Client to ensure that the Samples are taken in accordance with the instructions provided.
18.4. Samples that appear, or are found, not to be from the person named on the Consent Form will not be reported and the reasons for this may be identified to the Participants.
18.5. For the analysis of DNA Samples, whether for Peace of Mind or Legal and Immigration purposes, it is the responsibility of the Client to disclose any form of known genetic anomaly or abnormality relating to any and all Participants when submitting the Samples for the Services.
18.6. NorthGene™ shall not be liable where the failure to disclose a known genetic anomaly, or the subsequent discovery of a previously unknown genetic anomaly, results in an inconclusive or inaccurate test result.

19. Liability
YOUR ATTENTION IS DRAWN TO THE FOLLOWING TERMS – PLEASE READ FULLY AND CAREFULLY
19.1 This Clause 19 sets out the entire financial liability of the Company (including the liability of any of its employees, agents, consultants and sub-contractors) to you in respect of:
19.1.1 any breach of these Terms
19.1.2 any use made by you of the Services; and
19.1.3 any representations, statements or tortious acts or omissions (including negligence) arising under or in connection with the Contract and/or these Terms.
19.2 All warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from these Terms.
19.3 References to liability in this Clause 19 include every kind of liability arising under or in connection with the Contract including liability in contract, tort (including negligence), misrepresentation, restitution or otherwise.
19.4 Neither you nor we may benefit from the limitations and exclusions set out in this Clause in respect of any liability arising from its deliberate default.
19.5 Nothing in this Clause 19 shall limit your payment obligations under the Contract.
19.6 Nothing in the Contract limits any liability which cannot legally be limited, including but not limited to liability for:
19.6.1 death or personal injury caused by negligence
19.6.2 breach of the terms implied by section 2 of the Supply of Goods and Services Act 1982 (title and quiet possession)
19.7 Subject to Clause 19.4 (No limitation in respect of deliberate default), and Clause 19.6 (Liabilities which cannot legally be limited), the Company’s total liability to you for all loss, damage, costs and expenses shall in no circumstances exceed 100% of the fees or charges paid by you to us under this agreement.
19.8 The caps on the NorthGene™ liabilities shall be reduced by:
19.8.1 payment of an uncapped liability
19.8.2 amounts awarded by a Court or arbitrator, using their procedural or statutory powers in respect of costs of proceedings or interest for late payment.
19.9 Subject Clause 19.4 (No limitation in respect of deliberate default), Clause 19.5 (No limitation of customer’s payment obligations) and Clause 19.6 (Liabilities which cannot legally be limited), this Clause 19.9 sets out the types of loss that are wholly excluded:
19.9.1 loss of profits
19.9.2 loss of sales or business.
19.9.3 loss of agreements or contracts
19.9.4 loss of anticipated savings
19.9.5 loss of use or corruption of software, data or information
19.9.6 loss of or damage to goodwill
19.9.7 indirect or consequential loss
19.10 Unless you notify the Company that you intend to make a claim in respect of an event within the notice period, the Company shall have no liability for that event. The notice period for an event shall start on the day on which you became, or ought reasonably to have become, aware of the event having occurred and shall expire 3 months from that date. The notice must be in writing and must identify the event and the grounds for the claim in reasonable detail.
19.11 In the even that you suffer any loss, liability, damage, costs or expenses as a result of us having breached any implied terms under the Consumer Rights Act 2015, our entire aggregate liability to you shall in no circumstances exceed 150% the fees paid by you to us in connection with the Services giving rise to the breach.
19.12 NorthGene™ shall not be liable for any costs, losses or damages incurred due to the actions or omissions of any third party.
19.13 This Clause 19 shall survive termination of the Contract.

20. Miscellaneous
20.1. NorthGene™ shall be entitled without liability to destroy all Samples it receives after the expiry of one month.
20.2. Samples taken for DNA analysis that have not yet been processed for any reason shall be destroyed 12 months following their collection date as they may no longer be viable. Technical reports and documentation received shall be held for a period of 12 months from the date of the DNA Relationship Report. A storage fee may be charged to the Client for extended storage.
20.3. Should a Client wish, it may make a written request (either via post or via email to northgene@biofortuna.com for a copy of a DNA Relationship Report to which it has either (a) consented to have undertaken, or (b) instructed NorthGene™ to undertake. Subject to all amounts from the Client having been paid in full, NorthGene™ shall make available to the requesting party a copy of the test Report. NorthGene™ shall charge, and the Client agrees to pay, an administrative fee of between £30.00 and £95.00 (excluding VAT) for each copy Report.
20.4. For “Next Day” or “24 Hour” service delivery of the Service, all Samples must be received prior to 10:00 of the first working day. The Service for cases for which this criterion is not met shall be counted from the following working day (Please note, this does not include weekends).
20.5. We reserve the right to outsource analyses to accredited partner laboratories where non-standard Services have been requested and/or where operational difficulties mean that the turnaround time would be shorter as a result of doing so.
20.6. Whilst endeavouring to preserve and maintain the integrity of the ‘B’ Sample (the second Sample collected from the Participant), in certain circumstances (such as but not exclusive to, internal quality control or if insufficient material is present in the ‘A’ Sample), we reserve the right to use the ‘B’ Sample at our own discretion and without recourse to the Client.
20.7. No documentation relating to an Order will be released by NorthGene™ unless written authorisation is obtained from the Participant. Any request must clearly identify to whom the Sample or documentation should be released.
20.8. These Terms shall not affect the statutory rights available to you where applicable.

21. Insolvency
21.1. Without prejudice to any other claim, right or remedy which either party may have, make or exercise against the other party whether under this contract or at law, this contract may be terminated forthwith by either party giving written notice to the other party on the happening of any of the following events:
21.2. if the other party commits any breach of any of the terms of these Terms and any such breach, if capable of remedy, is not remedied within fourteen (14) days of receipt by the party in breach of written notice specifying the breach, provided that if the breach is remedied to the reasonable satisfaction of the party serving the notice within the said fourteen (14) days, then the notice shall be of no further effect; or
21.3. if the other party, being a company, is unable to pay its debts (within the meaning of Clause 123(1) of the Insolvency Act 1986), has a receiver or administrator appointed over or in respect of any or all of its assets or undertaking or an order of the court is made or an effective resolution is passed for the winding up of the other party or as an individual becomes bankrupt.

22. Delivery
22.1. Delivery times provided to you shall be approximate as the Services specified may alter or third parties may delay delivery of products or services. NorthGene™ shall not be liable for any delay in the delivery of the Services and time shall not be of the essence.

23. Intellectual Property
23.1. No title or ownership with regard to any intellectual property rights shall be transferred by a party to the other party as a result of the performance of the contract and consequently the parties retain title to all their respective intellectual property rights.

24. Confidentiality
24.1. In these Terms ‘Proprietary Information’ shall mean any information or data in whatever form, nature or media disclosed by any party (the ‘Disclosing Party’) to the other (the ‘Receiving Party’) pursuant to the contract.
24.2. The Receiving Party undertakes that such information will:
24.2.1. be protected and kept in strict confidence by the Receiving Party which must use at least the same degree of precaution and safeguards as it uses to protect its own Proprietary Information of like importance, but in no case less than reasonable care
24.2.2. be only disclosed to and used by those persons within the Receiving Party organisation who have a need to know and solely for the contract
24.2.3. not be used in whole or in part for any purpose other than the performance of the contract
24.2.4. neither be disclosed nor caused to be disclosed whether directly or indirectly to any third party or persons other than those mentioned in Clause 24.2.2 above or as otherwise permitted herein
24.2.5. neither be copied, nor otherwise reproduced nor duplicated in whole or in part where such copying, reproduction or duplication has not been specifically authorised in writing by the Disclosing Party.
24.3. Any Proprietary Information and copies thereof shall remain the property of the Disclosing Party and shall be returned by the Receiving Party forthwith upon request
24.4. The Receiving Party shall have no obligations or restrictions under the contract with respect to any Proprietary Information which the Receiving Party can prove:
24.4.1. has come into the public domain prior to, or after the disclosure thereof and in such case through no wrongful act of the Receiving Party, or
24.4.2. is already known to the Receiving Party, as evidenced by written documentation in the files of the Receiving Party, or
24.4.3. has been lawfully received from a third party without restrictions or breach of this contract, or
24.4.4. has been or is published without violation of this contract, or
24.4.5. is independently developed in good faith by employees of the Receiving Party who did not have access to the Proprietary Information, or
24.4.6. is approved for the release or use in question by written authorisation of the Disclosing Party, or
24.4.7. is not designated or confirmed as confidential in accordance with this Clause.
24.5. No warranty or representation is given or to be implied by NorthGene™ as to the completeness, accuracy or suitability for any particular purpose of any information or data disclosed hereunder.
24.6. The termination or expiry of this contract shall not relieve the Receiving Party of the obligations imposed herein in respect of Proprietary Information received prior to the date of the termination or expiry.
24.7. All Participants in the DNA Relationship Testing are entitled to a copy of the DNA Relationship Report. Subject to all amounts being paid in full, NorthGene™ shall make available to the Participant a copy of the DNA Relationship Report. NorthGene™ shall charge, and the Participant agrees to pay, an administrative fee of between £30.00 and £95.00 (excluding VAT) for each copy Report.
24.8. The Receiving Party hereby indemnify the Disclosing Party against any claim, damage, loss, costs and/or expense of any kind incurred by the Disclosing Party as a consequence of or in connection with any breach of this Clause by the Receiving Party and any person to whom a disclosure has been made under Clause 24.4.2 above.
24.9. The Receiving Party acknowledges that damages would not be a sufficient remedy for any threatened or actual breach of this contract and that the Disclosing Party will be entitled to other remedies, including but not limited to, injunctive relief and specific performance.
24.10. NorthGene™ shall be entitled to use data, results and any surplus Samples submitted in any studies relating to statistical and genetic parameters for DNA testing, including validation of the laboratory testing process, but only in an anonymous manner to prevent the identity of any Participant being traceable. Should the Client not wish NorthGene™ to use its anonymised information in this manner, it may notify NorthGene™ in writing by sending an email to northgene@biofortuna.com

25. Force Majeure
25.1. Neither party shall be liable for any delay in performing nor failure to perform any of its obligations under this agreement (excluding any payment obligations) caused by events beyond its reasonable control (‘Force Majeure Event’). However, any delay or failure by a representative of the Client shall not relieve the Client from liability for delay or failures except where that delay or failure is also beyond the reasonable control of the representative concerned.
25.2. The party claiming the Force Majeure Event shall promptly notify the other in writing of the reasons for the delay or stoppage (and the likely duration) and will take all reasonable steps to overcome the delay or stoppage.
25.3. The party claiming the Force Majeure Event shall have its performance under this contract suspended for the period that the Force Majeure Event continues and the party will have an extension of time for performance which is reasonable and in any event equal to the period of delay or stoppage.
25.4. Any costs arising from the delay or stoppage will be borne by the party incurring those costs. Either party may, if the delay or stoppage continues for more than sixty (60) working days, terminate any agreement with immediate effect on giving written notice to the other or neither party shall be liable to the other for such termination. The party claiming the Force Majeure Event will take all necessary steps to bring that event to a close or to find a solution by which the contract may be performed despite the Force Majeure Event.

26. Notices
26.1. Any notice to be given hereunder shall be in writing (including by email) and shall be deemed to have been duly given if sent or delivered to the Client or NorthGene™ at their respective address as detailed in the contract or such other address as the parties may from time to time notify the other in writing. Where notice in writing is sent by post, notice shall be deemed to have been served 48 hours after posting.

27. Assignment rights
27.1. The Client shall not assign, transfer, purport to assign or transfer any agreement to which these Terms and Conditions apply or the benefit thereof to any other person or body whatsoever unless agreed in writing by NorthGene™.
27.2. NorthGene™ may, from time to time, appoint third party service providers to assist in the delivery of the Services. NorthGene™ shall use all reasonable endeavours to ensure any third party appointed is a suitable technically competent laboratory. We will contact you to let you know if we plan to do this. If you are unhappy with the transfer, you may contact us to end the contract within 5 days of us telling you about it and we will refund you any payments you have made in advance for a Service which has not been provided.
27.3. These Terms contain the full and complete understanding between the parties and supersede all prior arrangements and understandings whether written or oral appertaining to the subject matter of these Terms and any related documents and may not be varied unless agreed in writing, signed by the Client and NorthGene™. The Client acknowledges that no representations or promises not expressly contained in these Terms have been made to the Client by NorthGene™ in any agreement or by any of its servants, agents, employees, members or representatives.

28. Third parties
28.1. For the avoidance of doubt nothing contained in these Terms, or the contract, shall confer on any third party any benefit or the right to enforce these Terms or the contract except where otherwise agreed in writing by NorthGene™.

29. Privacy Policy
29.1. In addition to these Terms, the Client shall be bound by the NorthGene™ Privacy Policy and you should review the Privacy Notice on the NorthGene™ website.

30. Governing law
30.1. These Terms shall be governed by and construed in accordance with English law. The parties irrevocably agree that the English courts shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection these Terms or their subject matter or formation (including non-contractual disputes or claims).

Schedule 1 – additional Terms for Prenatal Paternity Testing
This Schedule forms part of the Terms and Conditions for NorthGene™ DNA Relationship Testing services and should be read in conjunction with the rest of the Terms.
S1.1 Sample Collection Kits for Prenatal Paternity Testing will only be sent to the Sample Collector.
S1.2 Whilst we will use reasonable endeavours to provide a conclusive test result, scientific and technical limitations mean that this is not always possible.
S1.3 When participating in this test, you must be at least 8 weeks pregnant when first tested.
S1.4 We will re-perform the prenatal paternity test at our own cost in the following circumstances:
• an inconclusive test result is provided, as there is not enough foetal DNA present in the mother’s blood sample and
• you are receiving the test as an Individual and
• you have followed the recommendations of the NorthGene™ team on how long to wait before the test is re-performed and
• the test is not being carried out under the mandate or order of a court (or otherwise as mandated under statute or other applicable law) and
• you have collected the Sample correctly in accordance with our written instructions and
• you agree to pay the Sample re-collection costs
S1.5 If you fail to follow the recommendations of the NorthGene™ team on how long to wait before the test is re-performed, then you will NOT be eligible for any refund.
S1.6 In a very small number of cases, the mother is not compatible with this test because there will never be a sufficient amount of foetal DNA to obtain a conclusive result). In these cases, we will not re-perform tests and you will be entitled to receive a free paternity test after your child is born.
S1.7 This test is not intended for the use in conjunction with the for use in conjunction with closely-related potential fathers, incest, surrogate pregnancies, donor eggs and or individuals who have had bone marrow or stem cell transplants.